If you purchased an item on the Site and wish to cancel the transaction, you may do so by submitting a cancelation request to [https://www.gallabia.com/pages/contact-us/] subject to the following terms and conditions and GALLABIA will make reasonable efforts to refund the price paid (not including the costs for the first shipment) within reasonable time, after deduction of shipment costs, service fees and expenses as permitted by law. Following are the conditions for cancelation:
(a) you may send GALLABIA a cancelation request within fourteen (7) business days from the day you received the item with a copy of the receipt and/or order reference to the aforementioned email, the cancelation request must specify the order number, purchased item, price paid and reason for cancelation;
(b) the items must be returned with all labels and price tags attached accompanied by the return mail. cancelation is subject to returning the item in its original state to GALLABIA, you may not cancel your purchase if the item was used, worn, damaged, altered or washed;
(c) the items are required to be accompanied by original tags;
(d) you may not cancel any purchase of items that may be copied, recorded or duplicated unless they arrived packed and you did not open their package. We prefer that items are returned through DHL to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
Our Address for Returns:
1 ROTCHILD ST.
Costs for return
GALLABIA is not responsible for shipping costs that may occur regarding the return of a product. GALLABIA will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 30 business days at the latest, after we receive the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by GALLABIA.
Purchased items are exchangeable into a different size and color, subject to the return policy detailed above. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately atgallabia.com.
Sale items are non-exchangeable but can be returned for a full refund.
GALLABIA QUALITY GUARANTEE
If any delivered products were received damaged or have manufacturing faults, please contact us immediately at: customerservice@gallabia.
Claims for refunds have to be made within 14 days after you received your order and subject to the return policy detailed above, otherwise such claim is permanently barred. We highly suggest that you keep your email with purchase confirmation.